Terms of Service

1. Introduction and Acceptance

Welcome to APEXIS Technical Services L.L.C. ("APEXIS", "we", "us", or "our"). These Terms of Service ("Terms") govern your use of our website www.apexis.ae and the technical and building maintenance services we provide.

These Terms comply with the laws of the United Arab Emirates, including the UAE Commercial Transactions Law, Consumer Protection Law, and E-Commerce Law.

2. Company Information

• Legal Name: APEXIS Technical Services L.L.C.
• License Number: 1562026
• Commercial Register: 2725894
• Registered Address: F-A-43, Business Bay, Dubai, UAE
• Contact Email: info@apexis.ae
• Contact Phone: +971 55 702 7707
• Website: www.apexis.ae

3. Services Provided

APEXIS provides professional technical and building maintenance services in Dubai and surrounding areas, including but not limited to:

• Building Maintenance and Facility Management
• HVAC (Heating, Ventilation, Air Conditioning) Systems Installation and Maintenance
• Swimming Pool Maintenance and Repair
• Electromechanical Equipment Services
• Plumbing and Sanitary Services
• Electrical Installation, Repair, and Maintenance
• Painting and Decorating Services
• False Ceiling and Partition Installation
• Tiling and Flooring Works
• Building Cleaning and Janitorial Services

Services are provided subject to availability, technical feasibility, and our professional assessment of each project.

4. Use of Website

4.1 Permitted Use

You may use our website to:

• Browse and learn about our services
• Request quotes and service information
• Contact us for inquiries
• Access informational content

4.2 Prohibited Use

You may NOT use our website to:

• Post false, misleading, or fraudulent information
• Engage in any unlawful or harmful activities
• Attempt to gain unauthorized access to our systems
• Distribute viruses, malware, or harmful code
• Copy, modify, or reverse-engineer our website
• Harvest data or information for commercial purposes
• Interfere with the proper functioning of the website

5. Quote Requests and Service Agreements

5.1 Quote Process

• Quotes are provided free of charge and without obligation
• Quotes are valid for 30 days from the date of issue unless otherwise stated
• Quotes are estimates and may be subject to change after site inspection
• We reserve the right to decline service requests at our discretion

5.2 Service Acceptance

A binding service agreement is formed when:

• You accept our quote in writing (email or signed document)
• We confirm service availability and scheduling
• Payment terms are agreed upon

5.3 Site Assessment

For certain services, we may require a site visit before providing a final quote. Site assessments are conducted during normal business hours and must be scheduled in advance.

6. Pricing and Payment

6.1 Pricing

• All prices are quoted in UAE Dirhams (AED)
• Prices include applicable VAT unless stated otherwise
• Prices may vary based on project scope, materials, and complexity
• Additional charges may apply for emergency or after-hours services
• Material costs are subject to market rates at the time of purchase

6.2 Payment Terms

• Small Projects: Full payment upon completion
• Large Projects: Deposit required (typically 30-50%) before work begins, balance upon completion
• Ongoing Contracts: Monthly or quarterly billing as agreed

6.3 Payment Methods

We accept the following payment methods:

• Bank Transfer
• Cash
• Credit/Debit Cards (where applicable)
• Cheque (for approved accounts)

6.4 Late Payment

Payments are due within the timeframe specified in your invoice. Late payments may incur:

• Interest charges at the rate permitted by UAE law
• Suspension of ongoing services
• Legal action for debt recovery

7. Service Delivery and Execution

7.1 Service Schedule

• Service dates and times are mutually agreed upon
• We will make reasonable efforts to meet scheduled times
• Delays may occur due to weather, material availability, or unforeseen circumstances
• We will notify you promptly of any significant delays

7.2 Access Requirements

You must provide:

• Clear and safe access to the work area
• Adequate parking for our vehicles and equipment
• Access to electricity and water if required
• Authorization to perform work in restricted or private areas

7.3 Client Responsibilities

You are responsible for:

• Providing accurate information about the work required
• Disclosing any known hazards or special conditions
• Removing or securing valuable items before work begins
• Ensuring pets are secured away from the work area
• Being present or providing access during scheduled work

8. Quality and Warranties

8.1 Quality Commitment

We commit to:

• Provide services using skilled and trained professionals
• Use quality materials appropriate for the work
• Follow industry best practices and standards
• Complete work to a professional standard

8.2 Workmanship Warranty

• Duration: 90 days from completion (unless otherwise specified)
• Coverage: Defects in workmanship and installation
• Exclusions: Damage caused by misuse, accidents, or third parties

8.3 Materials Warranty

• Materials are covered by manufacturer warranties
• Warranty duration varies by product and manufacturer
• We will assist with warranty claims where applicable

8.4 Warranty Limitations

Warranties do NOT cover:

• Normal wear and tear
• Damage from improper use or maintenance
• Modifications by unauthorized persons
• Force majeure events
• Existing conditions not addressed in the service agreement

9. Cancellation and Refund Policy

9.1 Cancellation by Client

• Before Work Begins: Cancel without charge up to 24 hours before scheduled service
• Less than 24 Hours: 50% cancellation fee may apply
• Same Day/No Show: Full service fee may be charged
• After Work Begins: Payment due for completed work and materials purchased

9.2 Cancellation by APEXIS

We reserve the right to cancel services if:

• Unsafe working conditions exist
• Required permits or approvals are not obtained
• Payment terms are not met
• Client conduct is abusive or threatening toward our staff
• Force majeure events prevent service delivery

If we cancel, you will receive a full refund of any deposits paid.

9.3 Refunds

Refunds are processed:

• Within 14 business days of approval
• Via the original payment method when possible
• Partial refunds may apply if work has been partially completed

10. Liability and Insurance

10.1 Our Liability

APEXIS is liable for:

• Direct damage caused by our negligence
• Failure to perform agreed services
• Breach of these Terms

10.2 Limitation of Liability

To the maximum extent permitted by UAE law, our liability is limited to:

• The total amount paid for the specific service in question
• Direct damages only (no indirect, consequential, or incidental damages)
• Claims made within 6 months of service completion

10.3 Insurance Coverage

APEXIS maintains:

• Professional liability insurance
• Public liability insurance
• Workers' compensation insurance

Insurance coverage details are available upon request.

10.4 Force Majeure

We are not liable for delays or failure to perform due to events beyond our reasonable control, including:

• Natural disasters, extreme weather
• War, terrorism, civil unrest
• Government actions or restrictions
• Labor strikes or disputes
• Supply chain disruptions
• Pandemics or health emergencies

11. Intellectual Property

11.1 Website Content

All content on our website, including text, images, logos, and design, is owned by APEXIS or licensed to us. You may not:

• Copy, reproduce, or distribute website content without permission
• Use our trademarks or branding without authorization
• Create derivative works from our website

11.2 Service Documentation

Work plans, technical drawings, and project documentation created by APEXIS remain our property unless otherwise agreed in writing.

12. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in compliance with UAE data protection laws.

13. Dispute Resolution

13.1 Informal Resolution

If you have a complaint or dispute, please contact us first:

• Email: info@apexis.ae
• Phone: +971 55 702 7707

We will make reasonable efforts to resolve issues amicably within 14 business days.

13.2 Mediation

If informal resolution fails, both parties agree to attempt mediation before pursuing legal action.

13.3 Legal Action

If mediation is unsuccessful, disputes shall be resolved through the courts of Dubai, UAE, in accordance with UAE law.

14. Indemnification

You agree to indemnify and hold APEXIS harmless from any claims, damages, or expenses arising from:

• Your violation of these Terms
• Your misuse of our services
• Your violation of any law or regulation
• Pre-existing conditions not disclosed to us
• Damage caused by your failure to provide safe access

15. Changes to Services and Terms

15.1 Service Changes

We reserve the right to:

• Modify, suspend, or discontinue services
• Update pricing and service offerings
• Change service areas or availability

15.2 Terms Updates

We may update these Terms from time to time. Changes will be effective when posted on our website with a new "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated Terms.

16. Emergency Services

While we strive to provide emergency services when possible:

• Emergency services are subject to availability
• Premium rates may apply for emergency/after-hours calls
• Response times are not guaranteed
• We recommend having alternative emergency contacts

17. Subcontracting

We reserve the right to subcontract work to qualified third-party specialists when necessary. All subcontractors are vetted and supervised by APEXIS.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and APEXIS regarding our services.

20. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates and the Emirate of Dubai. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the Dubai Courts.

21. Language

These Terms are provided in both English and Arabic. In the event of any discrepancy, the English version shall prevail.