Privacy Policy

1. Introduction

APEXIS Technical Services L.L.C. ("APEXIS", "we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.apexis.ae or use our services.

This Privacy Policy complies with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, Dubai Data Law No. 26 of 2015, and international data protection standards including GDPR where applicable.

2. Company Information

• Company Name: APEXIS Technical Services L.L.C.
• License Number: 1562026
• Commercial Register: 2725894
• Address: F-A-43, Business Bay, Dubai, UAE
• Email: info@apexis.ae
• Phone: +971 55 702 7707
• Website: www.apexis.ae

3. Information We Collect

3.1 Information You Provide Directly

When you contact us through our website contact form or request a quote, we collect:

• Full Name: To identify you and personalize our communication
• Email Address: To respond to your inquiries and send quotes
• Phone Number: To contact you regarding your service requests
• Service Interest: To understand your specific maintenance needs
• Message/Inquiry Details: To provide accurate and relevant responses

3.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, navigation patterns
• Location Data: General geographic location based on IP address
• Referral Information: The website that referred you to us

3.3 Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. For more information, see our Cookie Policy section below.

4. How We Use Your Information

We use the collected information for the following purposes:

4.1 Service Delivery

• Respond to your inquiries and service requests
• Provide quotes and estimates for maintenance services
• Schedule and coordinate service appointments
• Deliver and improve our technical services
• Process payments and billing

4.2 Communication

• Send service confirmations and updates
• Provide customer support and assistance
• Send important notices about our services
• Respond to your questions and feedback

4.3 Business Operations

• Improve our website and services
• Analyze usage patterns and trends
• Prevent fraud and ensure security
• Comply with legal obligations
• Maintain records for business purposes

4.4 Marketing (With Your Consent)

• Send promotional offers and service updates
• Provide information about new services
• Share relevant industry insights

Note: You can opt-out of marketing communications at any time.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you voluntarily submit information through our contact form
• Contract Performance: To provide the services you request
• Legitimate Interest: To operate and improve our business, ensure security, and prevent fraud
• Legal Obligation: To comply with UAE laws and regulations

6. Data Sharing and Disclosure

6.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and business:

• Netlify, Inc.: Website hosting and form processing services (data may be stored on servers located in the United States)
• Email Service Providers: To send communications and responses
• Payment Processors: To process service payments securely
• Analytics Providers: To understand website usage and improve services

These third parties are contractually obligated to protect your data and use it only for the purposes we specify.

6.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Requests from government authorities or law enforcement
• Protection of our legal rights and property
• Emergency situations involving safety or security

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, subject to this Privacy Policy.

6.4 We Do NOT:

• Sell your personal information to third parties
• Share your data with advertisers without consent
• Use your information for purposes not disclosed in this policy

7. International Data Transfers

Your information may be transferred to and processed in countries outside the UAE, including the United States (where Netlify's servers are located). We ensure appropriate safeguards are in place to protect your data in accordance with UAE data protection laws and international standards.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Limited access to personal data on a need-to-know basis
• Secure Storage: Protected servers and databases
• Regular Security Audits: Ongoing security assessments
• Staff Training: Employee education on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy:

• Active Inquiries: Until your service request is completed and any follow-up is concluded
• Customer Records: Up to 7 years for business and legal compliance purposes
• Marketing Data: Until you opt-out or request deletion
• Website Analytics: Aggregated data may be retained indefinitely

After the retention period, we will securely delete or anonymize your information.

10. Your Rights

Under UAE data protection laws, you have the following rights:

10.1 Right to Access

You can request a copy of the personal data we hold about you.

10.2 Right to Correction

You can request correction of inaccurate or incomplete personal data.

10.3 Right to Deletion

You can request deletion of your personal data, subject to legal retention requirements.

10.4 Right to Restrict Processing

You can request that we limit how we use your personal data.

10.5 Right to Object

You can object to processing of your data for certain purposes, including marketing.

10.6 Right to Data Portability

You can request your data in a structured, commonly used format.

10.7 Right to Withdraw Consent

You can withdraw consent for data processing at any time.

How to Exercise Your Rights

To exercise any of these rights, please contact us at info@apexis.ae or call +971 55 702 7707. We will respond to your request within 30 days.

11. Cookies Policy

11.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience and analyze website performance.

11.2 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality (e.g., language preferences)
• Analytics Cookies: Help us understand how visitors use our website
• Functionality Cookies: Remember your preferences and settings

11.3 Managing Cookies

You can control and manage cookies through your browser settings. Note that disabling cookies may affect website functionality.

12. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it immediately.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending you an email notification (if you have provided your email address)

Your continued use of our website and services after changes constitutes acceptance of the updated Privacy Policy.

15. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of the United Arab Emirates and the Emirate of Dubai. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the Dubai Courts.